ABOUT BostonCIO

Our managing partner, Richard Cohen, will assemble a team of experts to address the specific challenges of the project and client. With more than 30 years of technology experience, we have access to an extensive array of experienced consultants and practitioners.

MEET BostonCIO�S MANAGING PARTNER RICHARD COHEN

Richard focuses on delivering senior-level, IT and business operations consulting services, providing companies with the necessary strategic and tactical IT leadership to meet present needs while reducing the risks and costs of an individual hire.

His professional services range from serving as an interim/part-time Chief Information Officer to project-based engagements.

Accomplishments:

• Developed a data center strategy for one of the largest behavioral health care providers in the US. Successive phases of the project included the design of multiple, high-availability data centers, re-provisioning hardware, network and security appliances and managing the multi-phase physical move.
• As an interim CIO/COO, managed the acquisition and integration of three companies specializing in electronic medical records, medical records workflow management systems and release of information services.
• Performed data center acquisition due diligence and integration planning engagements for major data center providers and private equity organizations.
• Implemented a mental and behavioral health care billing system across 13 states and 18 business units for a complex national organization.
• Developed an applications integration roadmap, future-state footprint and strategic direction for a merged hospital group that found itself as the post-acquisition owner of more than 225 separate applications.
• Performed a market and technology assessment for the introduction of online delivery and management of continuing medical education (CME) credits. The client is the largest issuer of offline CMEs to US primary care physicians.
• Designed, sourced and implemented several large, high-performance, technically complex, hosted web infrastructure and network deployments.
• Assessed all aspects of IT operations for a $40 million human services agency; analyzed internal business processes, external and regulatory requirements, voice and data communications needs, and internal staff capabilities. Provided clear, actionable direction with project priorities, risk assessments and bottom-line operational savings.
• Transformed the internal IT, medical records workflow and billing systems for the largest not-for-profit human services/behavioral health organization in Massachusetts.
• Realigned internal processes and integrated the medical record and billing system with an outsourced pharmacy supply network for the largest hospice group in Rhode Island.
• As an interim COO, developed all aspects of P&L, staff recruiting and management, benefits and HR, IT and physical infrastructure and business development for a 15-person, $2.5 million, start-up web applications engineering firm.
• Defined requirements, developed specification and information architecture and project-managed the development and deployment of a content-centric website advancing the use of new health care technologies.

MEET MIKE MCGONAGLE
CTO PRACTICE LEAD

Mike focuses on BostonCIO's CTO Practice, delivering senior-level technical and operations consulting services focused on companies producing complex, business critical internal and go to market software. Our client companies leverage Mike's 30+ years of experience in the commercial software industry to improve the performance of their existing technical teams by identifying and dealing with problems that are inhibiting them in the marketplace and/or limiting their ability to scale their solutions and grow their businesses. Working directly with a company's technical teams to locate lurking problems in the software and/or infrastructure and creating action plans to address those challenges, Mike is able to help company executives understand the path forward from their current state and lay out strategic goals and milestones. Mike's professional services include a variety of roles from serving as Shared-Basis CTO^SM as an interim/part-time Chief Technology Officer or VP of Engineering, to delivering targeted, project-based engagements and investor due diligence assessments.

Accomplishments:

• Led the development, from initial concept to full product operation, of the industry leading Campaign Management System which fueled the growth of the company from raw start-up to a valuation of greater than $1B. Led and grew the development team from 5 local programmers to 175, distributed across 5 locations in the US and India.
• Turned around a struggling offshore operation with poor productivity and an annual attrition rate of over 100% to a high performance operation that is currently 350 people, working across multiple products, and with an annual attrition rate of approximately 8% (versus an industry rate of 19%). This initiative included transitioning the group from a contracted, outsourced operation to a captive team.
• Led the development, from initial concept to full product operation, of the premier recruiting tool for the hourly hiring market.
• Led a company-wide "re-definition" project to transition from a multi-implementation, hosted environment to a true multi-tenant, SaaS product implementation.
• Introduced off-shoring to one of the largest software companies in New England, identifying pilot projects and establishing the mechanisms needed to run projects successfully in a distributed environment.

MEET WAYNE TOWNSEND
BUSINESS PLANNING AND
STRATEGY PRACTICE LEAD

Wayne focuses on BostonCIO�s Strategic Services Practice, delivering strategic go-to-market, product and operational consulting services focused on Enterprise B-B and B-C software and technology enabled services companies. With over 20 years as a CEO and senior executive building companies that deliver complex software solutions integrated with large database and analytic components, Wayne has developed a unique expertise prioritizing, planning, managing and delivering successful strategies and outcomes. He currently works with clients to improve operational performance by refining business strategy, increasing operational transparency, improving go-to-market strategy, prioritizing product investments and driving organizational efficiency.

Accomplishments:

• As CEO, led a company in the development and distribution of the first SaaS based cross channel marketing platform and grew it to over $25MM revenue.
• After the acquisition of 3 companies, led the integration of products, teams and processes to drive increased recurring revenue growth.
• Managed the development, sales and service of $1MM software-based relationships at nearly 200 companies over the last dozen years.
• As CEO, transformed a technology enabled services company to a SaaS based enterprise software company.
• At a large international consulting firm, built a new practice, methodology and packaged solutions around ERP for utilities.
• Led various financing and sales processes including the successful sale of two software companies.
• Built 60 person systems integration team to deploy business process and marketing database solutions to several dozen fortune 500 clients.